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Alternative Author Ovum Butler Group
TitleIT service management : optimizing IT performance and delivered business/Ovum Butler Group
ImprintOvum Butler Group : New York. NY., 2010

Location CALL # Barcode Status
ฝ่ายบริการความรู้ทางวิทยาศาสตร์และเทคโนโลยี651.8 I88 2010 0000000852289Available

Descript282 p. : ill. ; 30 cm.
SeriesTechnology evaluation and comparison report
ContentsManagement summary -- Introduction and business perspectives -- Transitioning from ITIL v2 to v3 -- Delivering new business value via emerging IT service management best practice -- The validity of IT service management within the cloud -- Market perspectives and vendor comparisons -- Technology audits -- Vendor profiles
SubjectIT service management
Cloud computing
Business enterprises -- Management
Management information systems
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